Terms and Conditions

Orders

Confirmation of orders will be emailed to you within 24hrs.
We will do our best to fulfil your order but should this not be possible then you will receive a refund within 48hrs.

Eligibility to purchase

In order to make purchases on the site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Payment

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Returns & Exchanges

Cancelling your order under the distance selling regulations

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, i gigi - in the making, 6 Selborne Road, Garden Flat 2, Hove, East Sussex, BN3 3AG. Email: info@igigishop.co.uk

However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: i gigi General Store, 31A Western Road, Hove, East Sussex, BN3 1AF, UK. All items must be returned unused and in their original condition.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within 7 working days of receiving the order, by email or post as described above, i.e. before requesting your RMA through your i gigi account.

Our policy

Items should be returned unused. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

 

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear on i gigi - in the making online shop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

If you have any queries relating to our policies please do not hesitate to contact us.